What this policy covers
Say plainly which orders and which countries this applies to.
Timeframes
Give real numbers: days to dispatch, days in transit, days to process a refund.
Conditions
List what qualifies and what does not, including sale items and worn or altered pieces.
How to start a request
Give one clear route: an email address, a form, or an account page, and what information to include.
Contact
Add the address, phone number and hours a customer can actually reach you on.